Being Civil in an Increasingly Uncivil World

In one of my recent conversations with my twenty-something daughter, she asked me, as a management professor and consultant, why I thought so many CEOs were jerks. (Note that although my daughter is well-informed, she does not work in the corporate world and certainly does not know any CEOs personally.) I proceeded to explain to […]

A Checklist for Global Managers

In his book, The Checklist Manifesto, Dr. Atul Gawande writes about what Wal-Mart did in the wake of Hurricane Katrina.  As you may recall, this was a major disaster in New Orleans, where 80 percent of the city was flooded and 20,000 refugees were stranded at the New Orleans Superdome.  Another 20,000 were at the […]

Fostering a Global Mindset Culture in Your Organization

A recent “Idea Watch” article in Harvard Business Review reported on some new research that Carol Dweck and her colleagues are conducting.  As some of you are aware, Dweck popularized the concept of “growth mindset” (versus a fixed mindset). People with a growth mindset, according to her early research, enjoy challenges, strive to learn and […]